Associate Account Manager (Inside Sales)

Cerritos, CA
Full Time
Mid Level

ABOUT ALLSTATE FLORAL

At Allstate Floral, anything worth doing is worth doing with “WOW”. Our philosophy is to WOW with product, service, and experience. At Allstate, not only do we have some of the best designs and quality products, but we differentiate ourselves based on the customer experience we provide when our customers interact with our Sales Team.

POSITION OVERVIEW

The Associate Account Manager (AAM) - inside sales - is an on-site role that establishes a partnership with and ensures the long-term success of our customers while meeting sales targets. AMs sell our home décor products in person at trade shows and via phone/email contacts to our existing customer base and to potential new buyers. Working from our corporate office, the AAM will call on our medium to large sized accounts (or as assigned), to identify sales opportunities and maximize sales in an assigned market/category. Extensive travel is required, to key accounts, trade shows, and showroom set-ups.

ESSENTIAL FUNCTIONS

• Proactively promote all Allstate Floral product, including—but not limited to—floral, greenery, accessories, seasonal, holiday, furniture, and merchandising solutions.
• Serve as the customer's point of contact, working closely with the customer to gain insights into business pains and opportunities.
• Regularly contact customers via phone/email with onsite visits, as needed, ensuring all Allstate Floral products, training and POP are current.
• Develop new business through referrals, networking, and cold calling.
• Maintain customer and sales activity data in Salesforce.com. (Beginning in 2019)
• Attend trade shows to connect with new and existing customers and prospects.
• Resolve customer issues and manage/escalate concerns as appropriate.
• Review accounts regularly to identify additional sales opportunities and maximize sales in assigned markets/categories.
• Interact and coordinate with the sales team and other staff members in other departments working on the same account.

COMPETENCIES

1. Results Oriented
2. Communication with Confidence and Skill
3. Teamwork and Cross-Functional Collaboration
4. Strong Analytical and Technical Capacity
5. Sense of Urgency and Personal Accountability
6. Thoroughness - Ability to handle projects from conception to completion is necessary for this role.

TRAVEL

This position requires extensive travel that is primarily during business days but may include select weekends. Domestic or local travel is expected for customer meetings, vendor conferences, training, trade shows, and showroom set-ups that may last for multiple days at a time; approximately 25%-50%.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent required
• 2+ years of field sales and/or account management experience required
• Outstanding customer service and interpersonal skills
• Excellent relationship-building, communication and presentation skills
• Proven experience in delivering client-focused solutions based on customer needs
• Great attention to detail and ability to follow up on multiple tasks
• Resilience and an ability to overcome objections
• Passionate about home decor; industry experience preferred
• Team player with positive can-do attitude
• Proficient in MS Office suite

OTHER DUTIES

The Associate Account Manager is also expected to participate in showroom set-ups/resets with the team. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with our without notice.

EQUAL EMPLOYMENT OPPORTUNITY

Allstate Floral provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SALARY RANGE (depending on experience):  $65,000 - $70,000 per annum

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